Frequently asked questions

With TourMAX, you manage your agency’s daily work in one place, including booking and sales, the call center, social media messages and accounting. Requests from the phone, WhatsApp, the booking website and other channels come together on the customer card. Records are linked to each other, from booking to collection and from operations to reporting. The modules you can use depend on the plan you choose.

It is designed for hotel-focused agencies, tour operators and agencies that sell both hotels and tours. A small single-branch agency and a large business with a call center and several sales channels can both use TourMAX. Plans are tiered by the size of your team and your needs.

TourMAX was built for travel agency work from the start. Property and tour products, contracts and availability, competitor price tracking, the call center, the booking website and accounting all work connected to each other. You don’t need to adapt a general-purpose software to these agency-specific screens after the fact, or run separate tools side by side.

Yes. TourMAX is web-based and opens in the browser on a computer, tablet or phone. You work on a desktop at the office, and on the go you can check bookings, open customer cards and give approvals from your phone. There is no separate program to install; you can reach your data wherever you open a browser.

Yes. You manage your branches, offices and sub-agencies through TourMAX. You see each unit’s sales, collections and performance separately and report on all of them together. You decide who sees what through permissions. The sub-agency portal is available from the Professional plan upward.

Yes, each plan has a user limit: Starter 3, Standard 8, Professional 20 and Premium 40 users; the Enterprise plan has no limit. You can add paid extra users to go beyond the limit. Users of sub-agencies and property companies do not count toward this number. You set each user’s permissions individually and choose who can view and edit what. Extra user fees are listed on the Pricing page.

Yes. We also help agencies that work with ledgers, Excel or paper make the switch. We transfer your customer list, opening current account balances, hotel and tour definitions and prices using a template, and we train your team on your own workflow. You don’t need to have used software before.

Your data is stored on KVKK-compliant servers in Turkey. It is backed up every hour, backups are kept in three separate locations, and you can restore to any minute within the last 7 days. We can also restore a single customer card or booking that was deleted by mistake.

No, there is no data lock-in. Your data belongs to you, and you can export it whenever you like. If you decide to move to another solution later, you take your records with you.

There are more than 80 ready-made integrations: banks’ virtual POS, payment providers such as iyzico and PayTR, e-invoice, SMS, email, WhatsApp, PBX and VoIP providers, bed banks and product suppliers. Payment, e-invoice and email connections are available on every plan; SMS and bulk messaging are available from the Standard plan upward. Supplier XML connections and the PBX are available from the Professional plan upward (the PBX as an add-on on Professional). No connection or setup fee is charged for the catalog integrations your plan covers; providers’ own usage fees are paid separately.

For a system that is not in the catalog, our team develops the integration. The fee is set in one of three bands depending on scope: 10.000, 20.000 or 30.000 ₺. With annual billing, one band A non-catalog integration per year is free on the Professional plan, and two per year on the Premium plan. We discuss the systems you use during the demo and clarify your integration needs together.

In a 30-minute live demo, we walk through your agency’s booking, call and accounting tasks on TourMAX using your own scenario. The demo is held online, and you can ask our team questions during the session. We get back to you on your demo request within one business day.

No. The demo is not binding and does not commit you to a contract. After the demo, you decide whether to go ahead. For plan and price details, see the Pricing page.