Solution: hotel-selling agencies with a call center
Calls, WhatsApp and contract details in one place for hotel sales
For agencies that receive hundreds of calls and messages a day and sell contracted hotels. Requests coming in by phone, WhatsApp, Instagram or web form are recorded on the customer’s card. Contracts, stop sales and competitor prices are accessible from the sales screen.
Real screensHome screen: ongoing call, requests and today’s salesHow things work today, and what changes with TourMAX
Calls on the PBX, WhatsApp on a mobile phone, web forms in email. Nobody knows who called whom or who was sent a quote.
Requests from calls, WhatsApp, Instagram and web forms are recorded on the customer’s card. Callback requests are automatically assigned to an available consultant.
Seasonal prices sit in Excel and stop sales arrive by email; sales agents may sell at an outdated price.
The property card has 3 price types, a child discount matrix and a 13-month availability calendar. When a stop sale is entered, the affected rooms and dates are closed for sale on the sales screen and on the site.
You visit sites one by one to see what a competitor charges for this hotel.
Price Comparison shows the price of the same hotel across 9 channels side by side, by property, dates and number of guests. Hotel matching is verified on the first comparison.
Call Center
An agent panel on every page; a live call wallboard, call recording playback and missed call tracking.
Learn more →Social Inbox
WhatsApp, Instagram DM, Messenger, and Instagram and Facebook comments are gathered in one inbox; quotes and payment links are sent from the chat.
Learn more →Property Management
Contracts, allotments, promotions and stop sales on the property card; price comparison is done here too.
Learn more →Accounting and Finance
Collections, payment links, e-invoice and e-archive invoice; POS routing and the property payment calendar.
Learn more →Commonly connected integrations
The call center and Social Inbox are included in the Premium plan, and Price Comparison comes with 200 queries per day. Smaller teams can start with the Professional plan and add the call center, Social Inbox and Price Comparison as add-ons.
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