Human resources module New
Manage shifts, leave and timesheets from the panel
Weekly shift plans, a leave approval queue, personnel records and timesheet summaries run inside TourMAX. Agent activity tracking and review forms are managed without separate HR software.
Real screensCurrent shift list: weekly shifts by employee and teamHighlights of the Human Resources module
Weekly plans by team or by employee; bulk creation and archive.
Leave and sick leave requests; an approval queue with an “Only staff reporting to me” filter; leave calendar.
Personnel records; statutory annual leave entitlement calculation.
Timesheets for payroll; overtime calculated for work exceeding 45 hours per week.
Clock-in and clock-out records; active, idle and break statuses are tracked automatically.
Question-based review forms in 8 categories; past reviews.
Workload, distribution and heat map dashboard.
Step-by-step workflow
Plan weekly shifts by team; the plan works in line with call center break rules.
Approve leave requests from the queue, and the leave calendar is updated.
Use the timesheet summary for payroll preparation and the review form in performance meetings.
Human Resources by plan
Items marked as add-ons can be added separately to lower plans; add-ons are billed monthly. You can find the plan comparison and add-on prices on the pricing page.
