Human resources module New

Shifts, leave and performance in the same panel

Weekly shift plans, a leave approval queue, personnel records and timesheet summaries inside the sales panel. Agent activity tracking and review forms are managed without buying separate HR software.

Weekly shift plan Leave approval queue Timesheets and overtime
Shift planReal screens · demo dataShift plan
What is included?

Highlights of the Human Resources module

01Shift plan

Weekly plans by team or by employee; bulk creation and archive.

02Leave management

Leave and sick leave requests; an approval queue filtered to “only staff reporting to me”; leave calendar.

03Personnel records and entitlements

Personnel records; a statutory annual leave entitlement engine.

04Timesheet summary

Timesheets for payroll; overtime calculated above 45 hours per week.

05Activity tracking

Clock-in and clock-out records; active, idle and break statuses are automatic.

06Reviews

Question-based review forms in eight categories; past reviews.

07HR analytics

Workload, distribution and heat map dashboard.

Daily use

How does it work in three steps?

Plan

Weekly shifts by team; aligned with call center break rules.

Approve

Leave requests land in a queue; the manager approves them and the calendar is updated.

Review

Timesheet summaries are ready for payroll, and review forms for performance meetings.

Leave approval queue and leave calendar
Leave approval queue and leave calendar
Timesheet summary and activity tracking
Timesheet summary and activity tracking
Which plan?

Human Resources by plan

StarterNot in this plan
StandardNot in this plan
ProfessionalNot in this plan
Premium✓
Enterprise✓

Items marked as add-ons can be added separately to lower plans. See the comparison of all plans and add-on prices on the pricing page.

Integrations this module uses

Frequently asked questions about Human Resources

Does it calculate payroll?
It provides timesheet and overtime summaries; payroll is calculated in your accountant's software.
Is it linked to call center breaks?
Yes. Call center break rules and activity tracking are recorded on the same personnel record.
Which plan includes it?
Included in the Premium and Enterprise plans.