Frequently asked questions

It brings your agency's entire operation together on one platform, including bookings, call center, social media and accounting. Requests from the phone, WhatsApp, your website and sales channels come together on the same customer card; bookings, payments, operations and reports all run on the same data.

It is designed for hotel-focused agencies, tour operators and combined agencies that do both. A small single-branch agency and a large business with a call center and several sales channels can both be managed from the same panel.

General-purpose software is adapted to the travel business after the fact. TourMAX was built for agency operations from the start: property and tour products, contracts and availability, competitor price tracking, the call center, the sales portal and accounting all work within the same structure, connected to each other. Instead of running separate tools side by side, you have everything in one panel.

Yes. TourMAX is web-based and opens in the browser on a computer, tablet or phone. You work on a desktop at the office, and on the go you can check bookings, open customer cards and give approvals from your phone. There is no separate program to install; you reach the same data wherever you open a browser.

Yes. You manage multiple branches, offices and sub-agencies from one panel. You see each unit's sales, collections and performance separately and report on all of them together; you decide who sees what through permissions.

As your team grows, you add new users; you never hit a fixed ceiling. You set each user's permissions individually and choose who can see and edit what. User tiers vary by plan; we clarify the details on the Pricing page and in the demo.

Yes. We also move agencies that work with ledgers, Excel or paper to TourMAX. We import your existing records into the system and train your team on its own workflow. You do not need any software experience; agencies starting from scratch get up and running quickly too.

Your data is stored on KVKK-compliant servers in Turkey. It is backed up every hour, backups are kept in three separate locations, and you can restore to any minute for up to 7 days; even a single card or booking can be restored on its own. If a record is deleted by mistake, we bring it back.

There is no data lock-in. Your data is yours, and you can export it whenever you like. Many software providers hold your data hostage when you leave; we do not. If you decide to move to another solution later, you take your records with you.

Ready-made integrations are available for virtual POS from all banks, payment gateways such as iyzico and PayTR, e-invoicing, SMS, WhatsApp, PBX/VoIP, channel management, bed banks and product suppliers. You enter your details and go live in a short time.

If the service you use is not among our ready-made integrations, we build it for you. In the demo call, we talk about the systems you use and finalize your integration set together.

In a 30-minute online demo, we listen to your agency's workflow and show you TourMAX live, tailored to you. We go through it on screen with your own scenario; you do not just watch, you ask your questions on the spot.

The demo is not binding. The decision is yours, and there is no pushy sales process. If it is not for you, we will not chase you. See the Pricing page for plan and price details.