Solution: hotel-selling agencies with a call center
Phone, WhatsApp and contracts on the same screen: a system built for selling hotels
For agencies that receive hundreds of calls and messages a day and sell contracted hotels. Whatever channel a request comes from, it lands on a single customer card; contracts, stop sales and competitor prices are one click away from the sales screen.
Real screens · demo dataCustomer card that opens on an incoming callHow it works today, and how it works with TourMAX
Calls on the PBX, WhatsApp on a mobile phone, web forms in email. Nobody knows who called whom or who was sent a quote.
Calls, WhatsApp, Instagram and web forms land on the same customer card. Callback requests are distributed automatically to available consultants.
Seasonal prices sit in Excel, stop sales arrive by email, and agents sell at the wrong price.
Three price types, a child pricing matrix and a 13-month availability calendar on the property card. The moment a stop sale is entered, the sales screen and the site close for sale.
You visit site after site to see what competitors charge for the same hotel.
Price comparison puts the prices of nine channels side by side by property, dates and number of guests, with matching that carries a verification stamp.
A day in four steps
The caller's card, latest booking and open requests are on screen; call notes are saved to the same card.
The hotel is searched, the price and child discount are calculated; the quote is sent from the WhatsApp chat with a payment link.
A payment received through the payment link moves the booking into confirmation tracking; a confirmation request is sent to the property.
Wallboard and line statistics; missed calls were called back automatically; the sales report is on the manager's dashboard.
Most used by this type of agency
Call Center
PBX inside the CRM; the agent panel on every page, a wallboard and call recording playback.
From Premium upward; add-on for lower plansSocial Inbox
WhatsApp, Instagram and Messenger in one inbox; send offers and payment links right from the chat.
From Premium upward; add-on for lower plansProperty Management
Contracts, allotments, promotions and competitor price comparison on one property card.
All plansAccounting and Finance
Collections, POS routing, e-invoicing and property payment plans.
All plansIntegrations commonly connected in this scenario
Call Center and Social Inbox are included in the Premium plan; price comparison comes enabled with 200 queries per day. Smaller teams can use the Professional plan with the call center add-on.
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